As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use.

TERMS & CONDITIONS

Burwood Lane Burgers Newcastle Pty Ltd ABN 30 635 212 814 trading as “Rascal Newcastle” & Charlestown Rascal Pty Ltd ABN 86 631 020 089 trading as “Rascal Charlestown” collects your personal information when you place an order with Rascal. Our Privacy Policy provides details of how Rascal collects, uses and discloses your personal information, how you can access your personal information or raise a complaint about the management of your personal information.

PICK UP & DELIVERY TERMS OF ALCOHOL

We take the responsible service of alcohol seriously. In accordance with the Liquor Act 2007, it is against the law to sell or supply alcohol to, or to obtain liquor on behalf of, a person under the age of 18 years. We will therefore request to see your valid ID when you come to pickup your order. When placing an order with Rascal via the website or via phone, you confirm that all the details that you have provided in completing the order and offer to purchase are true and correct. It is a condition of purchase that you verify that you are 18 years of age or over for any liquor purchases. If you do not confirm that you are 18 years or over for liquor purchases, your order will not be processed.

You agree that we may rely on any person who is sent to collect the order that you placed, and who takes receipt of your ordered products, as being authorised for that purpose.

We will not allow pickup of your order if we consider any pickup circumstances may be unsuitable for any reason, including because any likely recipient of the ordered products appears to our staff to be under the influence of alcohol or drugs, or, for orders containing alcohol under the age of 18 years or acting for or on behalf of a person who we consider may be unsuitable for any reason (including because they may be under 18 years).

We may not allow pickup of any order containing alcohol if any of our requests for verification (such as proof of identity or age) are not met.

PICK UP TIMES

We will endeavor to have your order ready for pickup within the times nominated at the time of your order. You accept the risk that occasionally, due to circumstances which we have not foreseen, pickup times may be longer than times nominated for.

NON-COLLECTION

For food orders, if we prepare your meal and you fail to collect it, we will not provide any refund.

REFUND POLICY

Rascal will not be responsible for any loss or deterioration which occurs subsequent to pick up due to non-timely collection or otherwise. Please select your meals carefully as no refund or exchange will be given if you change your mind after ordering.
If you did not love your meal then please let us know. Discretion lies with the store manager as to any refunds based on each instance occasion but your feedback is appreciated to ensure we continue to improve and your next experience with us is a great one! Please be aware that while we do everything from our end to complete any approved refund as soon as possible, it may take up to 10 business days for the refund to be processed, depending on your financial institution and the transaction type.

ONLINE PAYMENT

We only accept online payment by providing your credit card details during checkout on our secure site. We will process your order payment using your credit card details for the value printed on the tax invoice we provide with your delivery. All transactions are sold and processed in Australian dollars (AUD). We accept both Visa and Mastercard only on this secure site.

Credit card details are handled by a third party payment gateway (EWay), and Rascal will never save your actual card details.

For the avoidance of doubt, Rascal will not in any circumstance be liable to you, or any third parties, for any loss or damage you may suffer arising from credit card fraud or identity theft.